The Tier 4 collaboratively commissioned Bariatric Service contract for the North Region was due to cease in March 2019. MLCSU services developed a paper proposing a way to secure a long-term provider of services for the Lancashire, South Cumbria, North Cumbria and Cheshire and Merseyside areas. During the engagement process with commissioners the incumbent Tier 4 Bariatric Service provider escalated a crisis point whereby a service notice of suspension was served on all referrals from these areas.
Action
We provided support services across the North Region:
* High quality programme management and commissioning expertise and leadership to ‘caretake’ the collaborative commissioning situation
* Specialist expertise in programme management, contract management, procurement and business intelligence, supporting NHSE/commissioner assurance on patient RTT pathway and 52-week breach positions
* A robust patient transfer solution from incumbent provider to interim utilising a high quality referral management centre (RMC)
* Identification, engagement, due diligence activities and negotiation with potential interim providers in both the public and private sector
* Preparation of activities to run a robust procurement for Tier 4 and explore an innovative procurement process for interfacing Tier 3 provision.
Impact
The impact of the MLCSU team in the commissioning of collaborative Tier 4 Bariatric services was:
* The establishment of interim providers in response to a crisis situation with a commissioned incumbent provider, meaning that patients could continue their pathway and mitigating the impact of long patient waits (200+ patients received their surgery)
* The commissioning of a range of high quality, best value interim providers to manage referrals from the North Region (LSC/C&M)- delivering services closer to home for our population
* System pathway mapping and provider market engagement delivering enhanced commissioner understanding of currently commissioned weight management pathways and services
* Effective provider management of 52 week wait to ensure patient pathway progression and provide regulatory assurance and commissioner assurance on delivery
* Demonstration of the capability of MLCSU to act in the role of strategic partner within the Lancashire and South Cumbria Integrated Care System.